Purchase Terms and Conditions

1. Introduction

This document contains the Conditions of this website´s use and the Contract that unites both of us – you and us. They establish the obligations and rights of the users and of AMOS TRANQUE which commercialize the products and the services of the AMOS TRANQUE brand through this website www.amostranque.com. By carrying out your order, you are voluntarily recognizing that you have read and accept the Conditions of Use of the Website, its Privacy Policy and that you agree to abide by it.

2. Our data

This website is operated under the name AMOS TRANQUE, with CIF nº 72725751G, Spanish company based at Carrer Banys Vells 6 TRI LOC2 , 08003 Barcelona, Spain.

3. Formalization of the contract

You certify when fulfilling the order that you have read and accepted without reservation the present conditions:

• You will only use this website to carry out inquiries or orders which are legally valid.
• You cannot make any speculative, false or fraudulent requests. If we have reasonable grounds for believing that a request of this kind has been made, we have the authority to cancel the order and inform the relevant authorities.
• You are obliged to provide us with the correct and accurate e-mail address, mailing address and/or other contact information and acknowledge that we may use this information to contact you if necessary. We cannot take your order if you do not give us all the information we need. These details form part of a file denominated “Customers”, declared to the Data Protection Agency Clients.

The information you send us for ordering will be treated with the utmost care and confidentiality and is subject to the privacy policy posted on this site. If you wish to exercise their rights of access, rectification, cancellation and opposition regarding the personal data you must submit the request in writing, including a photocopy of your ID , and clearly expressing your desire to the address mentioned above to via email to: contact@amostranque.com

If you do not provide us all with the information we need, we cannot complete your order.

By placing an order through this website, you guarantee that you are at least 18 years old and have the legal capacity to enter into binding contracts.

You have ownership of the goods when we receive the payment of all amounts due, including shipping costs, or upon receipt of goods.

Delivery or failure to deliver the goods beginning with the day the email confirmation is received.

Each product on our Website indicates an Estimated production time. After production, orders will be shipped within 1 to 3 working days. This period may be extended for orders placed from countries outside the Iberian Peninsula and those subjected to or that may involve customs management.

The delay may occur for the following reasons:

• Product customization
• Specialized products
• Unforeseen circumstances
• Delivery area

If for some reason we could not meet the deadline, we will inform you and give you the option to proceed with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

Note that by accepting the delivery service, you are confirming that a person will pick up the shipment at the place of delivery.

If we are unable to deliver, we will try to find a safe place to leave your package, if no such place can be found, your product will be returned to our warehouse. Please note that the storage, return and redelivery of the package will have an additional cost borne by the customer.

You can accept the delivery or return the products, taking into account that the return will be at your expense (for details please see our Return Policy).

For the purposes of these Terms, “rendition” has occurred or the products have been “delivered” when signing the receipt in the agreed delivery address.

For purchases where delivery location is Canarias, Ceuta and Melilla, the costs of customs clearance and import taxes are not included in the item prices or shipping, such costs shall be paid by the recipient of the merchandise.

For non-EU territories costs customs clearance and import taxes are not included in the item prices or shipping, customs system of each country will apply the corresponding taxes, the recipient of the merchandise shall be responsible for paying these additional costs.

NOTE: International customers should know that taxes and custom fees are not included in the product prices, these costs are borne by the buyer.

4. Liability and / or exemption from liability

Our liability in connection with any product purchased on our website will be strictly limited to the purchasing price of such product.

Nothing in these Purchase Terms shall exclude or limit in any way our liability:

• In case of death or personal injury caused by our negligence;
• In case of fraud or fraudulent misrepresentation;
• On the occasion of being illegal or unlawful for us to exclude, restrict ourselves or attempt to exclude or limit our liability.

Notwithstanding the previous paragraph and as far as the law permits, and unless these Terms state the contrary we will not accept any liability for damages that occur as a side effect of loss or major damage, arising in any way, whether caused by tort (including negligence), breach of contract or others, even if they could have been foreseen, including, but not limited, to the following:

• Loss of revenue or sales
• Loss of business
• Loss of profits or loss of contracts
• Loss of anticipated savings
• Loss of data
• Loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do NOT guarantee the accuracy and security of information transmitted or obtained through this website unless it is otherwise expressed. All product descriptions, information and materials contained on this website are provided at “the state in which they are found” and without expressed warranties, implied or arising in any other way. To the extent at which it is possible and is permitted by law, we exclude all warranties except for the guarantees that cannot be lawfully excluded from consumers.

5. Purchase warrants

All product descriptions, information and materials contained in this website are provided “in the state in which they are found” and without any express, implied or otherwise arising guarantees. As far as possible as allowed by law, we exclude all warranties except those that cannot legally be excluded from consumers.

In this sense, all products have the legal warranty included in the Royal Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws (modified by Law 25/2009 of 22 December and Law 29/2009 of 30 December.

The items offered on this website are a selection of products from the AMOS TRANQUE collection and meet the same requirements of quality and guarantee that the products offered for sale on the premises AMOS TRANQUE. Each product is accompanied by the following information:

• Item name
• Images of the article
• Item Description
• Ref no. or SKU
• Sizes available
• Composition
• Washing instructions
• Price (tax included)

We have made an effort to display the colors of the garments as close to reality as possible. Nevertheless, the color of the clothes on the screen may be subject to variation depending on the quality of your computer monitor. In this sense AMOS TRANQUE cannot guarantee that the colors displayed on your monitor will accurately reflect reality.

Some of the items sold through out our website www.amostranque.com will contain a Handmade print and the result on each t-shirt will be different. Every item will be unique but will closely resemble the t-shirt as in the picture.

Special offers, promotions or discounts will be valid until the date indicated or until the end of stocks.

6. Communication and notification

You are aware that our communication is electronic.  All contracts and notification of information will be sent to you electronically, compliant with the legal requirement of being “in writing”.

7. Refusal to process a product or order

We reserve the right to remove at any time any product from this website and/or remove or modify any material or content. Although we will always do our best to process all orders, there might be exceptional circumstances that require us to refuse to process an order after having sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We shall not be liable to you or any third party for the withdrawal of any product from this website, regardless of whether the product has been sold or not, removed, or any material or content on the website edited or for refusing to process an order after we have sent the Order Confirmation.

8. Return & Exchange Policy

If you are dissatisfied with your product it can be returned within 14 days from the date of receipt.  The price paid for the products will be refunded in accordance with our returns policy.

In order to be eligible for a return, the products should fulfill the following requirements:

• Have not been worn, washed or damaged
• Original label should be maintained and attached to the product
• Returned in the original packaging

Returns Delivery Address:

AMOS TRANQUE

Carrer Banys Vells 6 TRI LOC2

08003 Barcelona. Spain

If all the above requirements have been fulfilled, we will reimburse the total amount of the products. The delivery cost of the original order will not be reimbursed and the client will bear the delivery costs of the refund. If the refund is not accepted due to not conforming with the requirements, we will contact you.

In case that a different product from the one requested has been sent or if it is defective, please contact us for its return and/or change. On this occasion, the refund of the product, will be coordinated by us, once we have been informed of the error or flaw, meaning we bear the delivery costs (round trip).

For hygiene reasons, swimwear, lingerie and costume jewellery cannot be exchanged, except in the case of fault or error.

All the products come with a tag, we recommend the garments are tried on without taking it off, since products returned without it will not be accepted.

9. Events beyond our risk and control

We are not responsible for any failure or delay in fulfilling contractual obligation caused by events outside our reasonable control (“Force Majeure”).

The Force Majeure Events includes any act, event, lack of exercise, omission or accident that are beyond our reasonable control and includes, in particular (without limitation), the following: a. Strikes, lockouts or other industrial actions. b. Civil commotion, riot, invasion, terrorist attack or threat of terrorism, war (had it been declared or not), threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster. d. Inability to use trains, ships, aircraft, motor transports or other means of transportation, being these private or public. e. Impossibility of usage of public or private telecommunications networks. f. Acts, decrees, legislation, regulations or restrictions of any government. g. Failures or transportation accidents, river or maritime, postal or any other transportation.

Our compliance obligation under a Contract is suspended during the period of time that the Force Majeure Event continues, and will have an extension of deadline for our duty fulfillment during the extent of that period. We will take all reasonable actions to finalize the Force Majeure or to find a solution through which we can fulfill our obligations under the Contract despite the Force Majeure. The burden of product risks will be yours from the delivery time.

10. Law and Jurisdiction

The interpretation and enforcement of conditions, and all the resulting acts, shall be subject to the Spanish law, unless there are public policy provisions contrary to it.